Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label.
Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.
Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. Session timed out. Your session on HP Customer Support has timed out. Please sign back in to continue Sign in. Complementary Content. SoftPaq Description.
Release Notes. Download SoftPaq. HP Pavilion m thru m Intel. HP ga thru ga Intel. The system might run a BIOS recovery after restarting. Do not attempt to turn off the computer if this happens. If Bitlocker was suspended, search Windows for bitlocker , and then click Resume Protection.
If Windows does not open, use a second working computer with internet access to download the BIOS update. Copy the update file to a USB flash drive and install it on the original computer. Windows might need to be reinstalled if you do not have the key or the key is not recognized after the update.
Turn on the original computer with the issue, and then immediately press the esc key repeatedly until the Startup Menu opens. Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working. If there are multiple BIOS updates available , identify the motherboard or system board installed on your computer using the information from the System Information utility.
Select your USB flash drive, and then click Next. When the message The recovery flash drive was created successfully displays, click Finish.
If necessary, click Cancel to close the update utility. Turn on the original computer, and then immediately press the esc key repeatedly, about once every second, until the Startup Menu opens.
The ID has a "0" before the board ID example: Click Apply Update Now. Type the administrator password if prompted. When prompted, click Restart System , or wait for the computer to restart automatically. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. Simply ask a new question if you would like to start the discussion again.
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